"We are in our 4th year of boating on Delavan Lake and we are always thankful for your continuous help and timely service. We recently needed help on a Sunday afternoon and were so thankful to receive it! The summer is short enough as it is, we need all the time on the water we can get!"
Thanks to all,
The Stadelman's
Naperville, IL and Delavan, WI
"We want to thank you for making it a pleasure to buy a boat. You truly made it enjoyable and easy. We will definitely be back. We will also spread the word. Your place is beautiful and your staff is fantastic. Just when we thought you'd done so much you went ahead and did more. You guys are great!"
Thanks again!
Don and Jan Schmitt
Burlington, WI
"I just wanted to drop you a quick line and thank you for all of your help in purchasing our new boat! Becki and I could not be more pleased with not only our boat, but also the professional and knowledgeable manner in which it was sold. We could not be more excited for what is in store for this summer on the water. Thanks again to the whole Reed's family!"
See you on the water,
Luke and Becki Kuchenberg
Lake Geneva, WI
"Everyone was courteous and very helpful. Buying this boat was a great experience."
Jim Guidici
Barrington, IL and Delavan, WI
"I just received a follow-up call from Chaparral Boats asking about our boat buying experience at Reed's. I told them the care, expertise and attention we received at Reed's has to be best of class. I wouldn't change a thing.
Matt was extremely helpful and clearly a subject matter expert. Mary was very well informed and just a pleasure.
We are thrilled to have entered into the world of water sports under Reed's guidance.We would encourage all our friends, family and associates to visit Reed's when considering a boat or boat-related purchase."
Keep up the great work,
John, Niki and Dylan Walsh
Chicago, IL and Delavan, WI
"Dan and I want to thank you for all you have done. The service and friendliness of your staff seems to be superior."
Dan and Nancy Schafman
Roscoe, IL
"A great experience. Total professionalism. I would recommend Reed's Marine to anyone."
Thank you,
Gary Stark
Lake Geneva, WI
"Keep up the good work. It has been a real pleasure working with you."
Jim and Barb Bartlett
Whitewater, WI
"This was my fourth boat and the least expensive, but you treated us better (than all other dealers). Fletch did a great job."
David Keilman
Roselle, IL and Lauderdale Lakes, WI
"I would like to take a minute of your time and tell you how much I appreciate the great service you have given us on our new Shore Station boat lift. Your "after the sale" service is something that's hard to find in today's marketplace. I am looking forward in continuing our relationship for many years to come."
Michael Brenner
Highland Park, IL
"Jim and I just want to thank you for all that you have done for us. We truly appreciate your kindness. We love our boat and we have had so many compliments towards it."
Amy and Jim Dahlborn
Fox River Grove, IL
"Mike and I want to thank you and the wonderful crew at Reed's. Not only was the sales side a pleasure to work with, but the group over at service garage are great too! Tom and Mary were informed about everything and took care of us. Looking forward to our future relationship."
Mike and Theresa Lemmer
Wheaton, IL and Delavan, WI
"We appreciate the honesty we felt with all of you. Happy to be customers of yours."
Bob and Gerri Bentel
Melrose Park, IL and Delavan, WI
"On a scale of 1 to 10 your people are 100. Stay just as great as you are."
Richard Sherlock
Yorkville, IL and Delavan, WI
"You were the only store we went to. We came there based on what everyone told us and felt comfortable when we were there, so we chose not to go anywhere else. That says a lot about how Reed's treats people."
Geri and John Cangelosi
Chicago, IL and Delavan, WI
"Everyone we have ever dealt with has been a tremendous help! We are very impressed with the fact that people know who we are when we walk in the door! The friendly and personal knowledge each sales person has is a plus. We have never felt pushed by anyone working to make a quick sale!"
Joseph Cuttone
Wheaton, IL and Fontana, WI
"We shopped other stores. They were understaffed or the salesperson had to ask another salesperson our question before we could get any information. We were looking for a used boat, so we didn't seem as important as those looking for a new boat. Not Reed's.
Reed''s is informative, considerate, convenient - both their hours and location. The staff is at your service, whether you're purchasing a bottle of wax or a boat. Every customer is important."
Timothy Page
Darien, WI
"What makes Reed's different from other stores for us is their treatment of the customer. I am in a business where service makes a difference and I envy and respect Reed's commitment to customer service - friendly, knowledgeable and timely."
Dewey and Kathy Yaeger
De Kalb, IL and Delavan, WI
"We like the fact that Reed's is family-owned and run. Other marinas were like used car lots or huge corporations with managers and salespeople who had quotas to sell, and they tried to sell us up to bigger boats. Reed's cares about your needs - not sales quotas."
Larry and Dee Bohn
Woodstock, IL
"Your staff did an exceptional job of preparing the boat and also instructing the entire family on the features and operation, not only while on land, but also with a test ride on Delavan Lake. We had not experienced this with our previous boat purchase from another dealer."
Paul, Chris, Matt and Amy Teipel
Schaumburg, IL
"The personal touch makes you so different from other marinas. We are always recognized when we come in. You are always asking how we are enjoying our boat. The lack of sales pressure is great! The concern seems to be much more focused on what we wanted than the desire to sell us more than we needed. Because you have treated us as friends, we would definitely recommend you to our friends."
Sharon Yanz and Wilbur Baldwin
Schaumburg, IL and Williams
"Congratulations on being named one of Boating Industry's Top 100 Dealers! This award goes to dealerships with superior business practices, customer service and professionalism, and all of us at Chaparral Boats are very happy to do business with dealerships of this caliber. We are proud to be part of your elite organization. You truly play a huge role in what makes Chaparral Boats a success.
All of us at Chaparral Boats appreciate your business. We value the business relationship that we have with you and will continue to strive for excellence in our service to you through the coming years."
Sincerely,
James A. Lane, Jr.
President
Chaparral Boats, Inc.
"Your thoughtfulness made us feel that you sincerely appreciate having us as customers."
Rita and Lee Hartwig
Mc Henry, IL
"It has been a real pleasure doing business with you...and we love our new boat!"
Jill and Rod Lear
Huntley, IL and Delavan, WI
"Thank you so very much again, for your thoughtfulness and generosity...it is this kindness that keeps us coming back!"
Jody Binder
Medinah, IL and Delavan, WI
"We are very happy with the people of Reed's Marine. I like being treated with courtesy and respect; an obvious trait of the people of Reed's Marine...because no matter what issue comes up, I believe your people will go the extra mile to make a customer happy."
Victor and Carolyn Grace
Bartlett, IL and Fontana, WI
"Thank you for your patience and professionalism in helping us learn about the Chaparral line of boats. We are heavily biased toward Cobalt, so this change was no small matter."
Pat and Gary Schneider
Northbrook, IL and Fontana, WI
"Where can we start? Buying our new boat from you was nothing but amazing! Tom was extremely helpful, knowledgeable and pleasant to work with during the sale...we have never experienced such follow-up and attention to detail! We will definitely buy our next boat from Reed's Marine. From the sale, delivery, prompt service and orientation ride in our new boat-there was nothing else that could have been done to make the whole buying experience more delightful. Thank you."
Steve and Debbie Sitter
Williams Bay, WI
"A beautiful September day of boating on our new boat...your service was great and we will surely recommend you. It was a very enjoyable experience."
Glenn and Mary Dickow
Cary, IL and Delavan, WI
"It was a pleasure doing business with you. You make "Boat Buying" fun!"
Allan and Jennifer Bauer
Delavan, WI
"I can't wait to go on our boat...Everyone at Reed's made our buying it so easy and helpful, besides enjoyable for us. Everyone was so helpful to us and went out of their way for us. What a pleasure doing business with Reed's."
Thanks again for everything,
Frank and Diane Caldario
Crestwood, IL and Delavan, WI
"When Joe came home and told me he bought a boat he also said that the people at Reed's Marine were so nice...you guys sure know how to treat your customers."
Joe and Lynn Jeka
Elkhorn, WI
"Thank you for taking the time, having the patience, being first class and delivering a fine product..our decision to purchase a Chaparral from Reed's Marine was the right one."
The Vance Family
Buffalo Grove, IL and Lauderdale Lakes, WI
"Visiting Reed's made me think of the first day I walked in to buy a boat and talked with you...I remember that I knew exactly what I wanted; a fast, sleek V-hull speedboat.
However, rather than say OK, you began to ask me questions about how I was going to use the boat, my family, etc. and you convinced me that with 3 small children and lots of families visiting, I would be happier with a deckboat instead.
I finally agreed and have never regretted it."
Thanks again,
Kent C. Talamo
Elmhurst, IL and Delavan, WI
"We'd like to say thank you for the exceptional service provided to us before, during and after the purchase of our Chaparral boat. Most notable was that every person who assisted us during the process was extremely friendly, knowledgeable and professional."
Paul and Julie Zajdel
Park Ridge, IL and Delavan, WI
"Our experience at your business was outstanding! After agreeing on a price of a boat, this is when your staff and service people started to shine. One person in particular really stood out. When I pulled up with my six companions in tow, Jason greeted us warmly and I never felt like I was putting him out. As I juggled my baby and watched my other son fall into the mud.
Jason grabbed a hose (to clean him off) without batting an eye. For what should have been a stressful and overall terrible experience turned out extremely rewarding. Jason's up-beat attitude, outgoing personality and patience makes him an asset to your company. In a nut shell, Jason gave up four hours of his time to satisfy our family's dream. This kind of dedication is priceless!"
Robert, Michelle, Tyler, Kyle and Samuel Loeding
Crystal Lake, IL
"Very helpful to work with and helpful in making the right choice of boats!"
William Henneberry
Rockford, IL and Delavan, WI
"I just want to thank you for a great first boat buying experience."
Billy Smith
Loves Park, IL
"My wife and I were very pleased with Reed's and everyone involved with our new boat purchase and delivery."
Lou and Meg Bower
Bloomingdale, IL and Powers Lake, WI
"It was a pleasure to do business with you...you're great guys! Very helpful."
Thanks,
The Cilio's
Park Ridge, IL and Williams Bay, WI
"Keep doing what you do so well, selling a quality product at a very fair price with 100% + complete customer satisfaction."
Lee and Eleanor Curtiss
Wilmette, IL and Lake Geneva, WI
"You all have been such a wonderful experience for me on a personal and professional level. My family loves our boat and we are delighted with your customer service.
My personal experience with Reed's is the reason I purchased the camp boat from you all. I know that camp would have a dedicated team of professionals to rely on in case of emergency repair and quality assurance."
Jody Heimos
Director
Edwards YMCA Camp
East Troy, WI